TERMS, SHIPPING & POLICIES

1.1. Eligibility Duration: You may request a size exchange or return within 7 days from the official delivery date confirmed by the logistics tracking partner.

1.2. Hassle-Free Size Exchanges: If your tee or garment does not fit as desired, we provide a complimentary first size exchange. We will arrange a reverse pickup and dispatch the revised size at no extra courier cost to you.

1.3. Defective or Damaged Products: In the rare event of transit damage, print flaw, or stitching defect, notify us with a photograph within 7 days. We will dispatch an immediate brand-new replacement via express air transit or initiate a 100% full refund including all taxes and shipping fees.

To ensure hygiene and authentic artisan standards, items submitted for return or exchange must fulfill the following criteria:

• The garment must be unworn, unwashed, unaltered, and free from perfume, body odor, stains, or pet hair.
• All original NIRNTH branded tags, size labels, and security hang-tags must remain securely attached and untampered.
• The item must be repacked into its original NIRNTH luxury zipper bag or protective packaging.

3.1. Pre-Dispatch Cancellation: You can cancel your order free of charge at any time before the package is dispatched from our warehouse. Simply message us on WhatsApp (+91 7548098248) or email nirnthwear@gmail.com with your Order ID. An instantaneous 100% refund will be triggered upon cancellation.

3.2. Post-Dispatch Cancellation: If an order has already been dispatched with a generated courier waybill, it cannot be intercepted mid-air. In this situation, you may simply decline the package at your doorstep upon arrival or accept it and request our standard 7-day reverse return.

3.3. Cancellation by NIRNTH: In the unlikely circumstance of stock unavailability, pricing error, or technical gateway glitch, NIRNTH reserves the right to cancel the order. We will notify you promptly and issue an automatic 100% full refund immediately.

4.1. Original Payment Reversal: All approved refunds are credited directly back to the original payment source used during checkout (Original UPI ID, Credit Card, Debit Card, or Bank Account).

4.2. Cash on Delivery (COD) Orders: For orders fulfilled via verified Cash on Delivery (where applicable), refunds are disbursed securely via direct IMPS/NEFT bank transfer or UPI transfer upon receiving your verified bank details.

4.3. Store Credit Option: If you prefer immediate credit to pick another drop, you may opt for a NIRNTH Digital Gift Card / Store Credit Code with lifetime validity, issued instantaneously without bank waiting periods.

Initiating an exchange or return takes less than 2 minutes:

• Method 1 (Fastest — WhatsApp Concierge): Send a WhatsApp message to +91 7548098248 mentioning your Order ID, reason for exchange (e.g. “Size M to Size L”), and a brief photo of the tag.
• Method 2 (Email Concierge): Email nirnthwear@gmail.com with subject “Return Request — Order #[Your ID]”.
• Method 3 (Web Contact Portal): Submit a request via our interactive Contact Page selecting “Size Exchange & Return”.

Our concierge team will approve your request within 24 hours and furnish a doorstep pickup tracking waybill.

For any queries, escalations, or assistance with returns and refunds, contact our dedicated support team: